Services

Construction Professionals who Understand you and your Business.

 

Experience Our Customer Support Program

DTC's industry-leading software solutions are supported by a best-in-class customer support program. Premium quality customer support has been the hallmark of Digital Time Capture since its inception. Experience and a complete understanding of customers' needs have led Digital Time Capture to a model with knowledgeable, friendly people delivering comprehensive tailored support solutions. Digital Time Capture's support professionals have an average tenure of over 10 years with Digital Time Capture and in the construction industry. That consistency and strong industry knowledge-base allows customers to build a strong relationship with their support staff and assures them that they will be dealing with a construction professional who knows them and their business.

 

Reduce Your Risk

A quick implementation means lower costs and zero down time. An experienced implementation team that understands your industry means zero surprises.

 

Build At Your Pace

Create a foundation for realizing additional benefits through gradual rollout and integration. With the foundation in place, enjoy the flexibility of investing in added features as ROI becomes more clearly recognized.

 

 

Software Assurance

 

The Digital Time Capture Software Assurance program provides a comprehensive package of services to meet customers' needs, and keeps the software up-to-date and running smoothly. It assures your software stays current in a dynamic, ever-changing industry environment.

 

Enhancements

Digital Time Capture listens to customers' input and monitors industry trends to prioritize enhancements and features for future releases. New releases are tested rigorously to assure they meet our high quality standards.

 

Telephone & Internet Support

Highly qualified support resources are available Monday-Friday, 7am to 5pm MST, to answer questions and address issues. If necessary, our support team can access your server remotely to quickly diagnose and resolve issues.

 

Systems Development Environment R&D

Digital Time Capture monitors updates to hardware, operating systems, third-party products and development tools to maintain compatibility of our software with an evolving technology environment.

 

 

Consulting Services

 

Digital Time Capture has translated extensive implementation experience into a proven 6-stage process that ensures your go-live date is met. The use of DTC's Consulting Services is key to achieving a timely and controlled implementation of DTC Timesheet Management Software.

 

Each consultant exclusively implements DTC Timesheet Management Software. They are well trained on how the product works and adapt to different types of organizations. Their many years of construction industry experience means they understand the challenges you face each day along with standard processes and workflows.

 

 

Additional Services

 

Active Reports Development Services

We deliver DTC Construction Timesheet Software for the industrial construction industry with a large library of standard reports and queries developed with Active Reports. Our experience with Active Reports and DTC makes us a cost-effective resource for developing complex reports to meet special needs.

 

Data Conversion

DTC Software offers data conversion services into the DTC Software data structure. Selecting from a menu of conversion selections, DTC customers can define which information must be converted. Customers may choose to convert master files only, active transactions data, or even historical information. DTC Services provides conversion analysis, data mapping, data transformation, and technical verification of the data.

 

Ongoing Training

DTC consultants regularly work with customers to get more out of their investment. To accommodate different needs, Digital Time Capture offers several different options for on-demand training:

 

Classroom Training: Regularly scheduled classes cover implementation procedures and an introduction to operating DTC Software suite of applications. Located in Edmonton, Alberta, our well-equipped facility provides an optimal learning environment.

 

On-Site Training: Experienced account managers provide a full range of on-site services to ensure a smooth transition from your current system to DTC Software suite. These professionals review your configuration, provide in-depth staff training, and help you fine-tune procedures prior to live processing.

 

Internet-Based Training And Consultation: For added convenience, we provide training and consulting services via the Internet for a delivery method customers find highly effective and economical.